Refund policy

Request a return

Please use our contact form for return requests or product issues. Include your order number, the affected items and a description of the issue. We will provide the appropriate return address and instructions. Do not send products to the business address in Sheridan.

Change-of-mind returns

You may request a change-of-mind return within 14 days of receiving your order. Products must be unused, unopened and with any original seals intact. Contact us within this period and return the items within 14 days of your request. For these voluntary returns, you pay return postage and the original delivery charge is not refundable. After we receive and inspect the items, we will refund the eligible product price to the original payment method within 14 days. These conditions apply only to change-of-mind returns.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a problem that is not a major failure, you are entitled to have it remedied within a reasonable time. If that does not happen, further remedies may be available.

These rights are not limited to 14 days and do not depend on the original packaging or unopened condition. We may request reasonable proof of purchase and assess the problem. When a fault is confirmed, we reimburse reasonable return postage costs. Contact us through the contact form so we can arrange the appropriate remedy.

Refunds

Refunds are made to the original payment method unless another method is agreed. Once processed, your payment provider may need additional time to display the credit. There is no restocking fee for a remedy required under Australian Consumer Law.

Store operator

DREAMCORE GROUP LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States